AP
Allan P
1 reviews | Active since Feb 2022
08 Jun 2025, 16:27
Outage
Our fibre has been off since 10am Saturday 07 June 2025. We called and were told it's an area outage & the water team from the municipality damaged cables and will be fixed on Monday 09 June 2025. Called on Sunday 08 June for and update spoke to Luzuko who told us we have to wait 48 working hours for feedback as to if they will fix it remotely or send a technician. Terrible service
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
09 Jun 2025, 07:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jun 2025, 07:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team