DL
Dirk L
1 reviews | Active since Jan 2020
31 Jan 2020, 07:56
out of ten Vodacom gets -85
Actually a single star is too much. If you want do d**k around ask Vodacom to have a fiber link installed with the router. They raise to service order, then you wait for SADV about 6 weeks. Then SADV leaves without checking the line. Then after another month Vodacom just arrives unannounced to install the router to find the fiber connection is broken. They then leave. Tehn a person must find the SADV service number from somewhere and log a call. SADV arrives a week later and fixes the fibre and leave. Vodacom does not return. Now I must log another service call to Vodacom to come and complete their 1/2 installation. Welcome to a world of time wasting in SA.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
31 Jan 2020, 08:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply31 Jan 2020, 08:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
