DL
Dirk L

1 reviews | Active since Jan 2020

31 Jan 2020, 07:56

out of ten Vodacom gets -85

Actually a single star is too much. If you want do d**k around ask Vodacom to have a fiber link installed with the router. They raise to service order, then you wait for SADV about 6 weeks. Then SADV leaves without checking the line. Then after another month Vodacom just arrives unannounced to install the router to find the fiber connection is broken. They then leave. Tehn a person must find the SADV service number from somewhere and log a call. SADV arrives a week later and fixes the fibre and leave. Vodacom does not return. Now I must log another service call to Vodacom to come and complete their 1/2 installation. Welcome to a world of time wasting in SA.

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Replies (1)
Vodacom
Vodacom's reply31 Jan 2020, 08:59
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team