1 reviews | Active since Sept 2017
Out of TAT query/failure to resolve.
Below is what I got from Vodacom in June, to date I still have not received any resolution or confirmation of closure... Now I'm sitting with a dropping credit score because I'm told that I have debt with them that I have no clue about. I have never taken a contract as you have claimed. Can you please resolution this matter, and I demand a letter stating the outcome and a confirmation that I do not have debt with you. ******************************************** EC-1M1I-1W999Z Debit order dispute ***** Disputes <********> Fri, Jun 23, 12:14 PM to me Good day
Thank you for raising your dispute with us. Your concern is our priority. Investigation process takes 7-14 working days. ***** is an unfortunate experience; we will do our best to resolve the issue soonest.
Kind regards ***** disputes team
I would like to pass my appreciation to Mr. Marlon. He called me to inform me that the query was closed however there was no confirmation sent to me. 24hours later I received the confirmation regarding my complaint that the matter was indeed a *****ulent activity. In future I suggest that Vodacom adhere to their promise regarding the TAT stipulated. This would have been avoided if feedback was provided as promised.
Kind regards
I would like to pass my appreciation to Mr. Marlon. He called me to inform me that the query was closed however there was no confirmation sent to me. 24hours later I received the confirmation regarding my complaint that the matter was indeed a *****ulent activity. In future I suggest that Vodacom adhere to their promise regarding the TAT stipulated. This would have been avoided if feedback was provided as promised.
Kind regards