1 reviews | Active since Nov 2017
OUT OF STOCK FOR 6 WEEKS BUT HAPPY TO CHARGE ME FOR THE UPGRADE
I upgraded my contract almost 6 weeks ago.
It was a 2 for 1 special. I received the LG G6 immediately, but have been waiting 6 weeks now for the LG K4. Nobody from Vodacom calls to update me on my upgrade. And every time i call i am given a different excuse.
I dealt with an Aneil, Brendan, Feroz - i Dont think that anyone actually cares about customer service anymore.
What happened to customer service VODACOM!!!! Why is it not a priority to ensure that your clients are happy.
I have been with you for many years and this is the thanks and appreciation i receive.
You are only to happy to take the new premium though, and god forbid i fail to uphold my financial commitment to you.
WHY have i waited for 6 weeks for an LG K4? WHY does nobody from the VODACOM Communicate with me? WHY do i need to follow up constantly?
Im not happy with the service at all, disgusting. and definitely leaving a negative image. How many other people are experiencing the same service from this VODACOM NORTHGATE!!!!
IS IT TIME TO PORT!?!?!?
IGNORE THE STAR RATING - NO OPTION FOR NEGATIVE
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team.
Regards,
Vodacom Consumer Website Team
Dear Customer,
We thank you for bringing it to our attention and do apologise for the inconvenience.
Your query has been addressed and assigned to the relevant supporting team.
Regards,
Vodacom Consumer Website Team
Dear Juanita,
I do apologise for the inconvenience caused and for the delay of handset stock.
As per our discussions and follow ups I am glad to confirm that you may collect the handset in store .
Have a very Good Festive Season.
Regards,
Vodacom Consumer Website Team
Dear Juanita,
I do apologise for the inconvenience caused and for the delay of handset stock.
As per our discussions and follow ups I am glad to confirm that you may collect the handset in store .
Have a very Good Festive Season.
Regards,
Vodacom Consumer Website Team