bB
beandrivanrensburg B

1 reviews | Active since Dec 2016

14 Apr 2019, 18:48

Out of Stock but advertising

Vodacom4U has a special on the Huawei 2 for 1 deal. I called 2 shops in our area for the deal because we need to upgrade. The shops didn’t have stock and was not sure when they would get. I called head office and asked if I could do the upgrade over the phone because of the stock issue. Thabo called me and we did the upgrade over the phone on Tuesday 9 April 2019. He said that the phones will be delivered within 7 working days. He said we will receive a sms with the waybill number. On Thursday 11 April 2019 we called and asked why we didn’t received the waybill number yet. They said no we must just wait we will receive the sms soon. Friday 10 April 2019 I called they informed me that they have a sort of problem with the stock and not sure when they will send me the phones. I called the manager Daniel he said he will make a plan for me. On Friday afternoon the manager just let me know that they escalated the issue to Huawei. My issue is why do they advertise a product when they don’t have stock. ‭011 ********** ‬

0
Replies (2)
Vodacom
Vodacom's reply15 Apr 2019, 07:24
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply25 Apr 2019, 09:44
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Our attempts to contact you have been unsuccessful. However, we were able to reach your partner and were informed that this matter has been resolved.

Have a pleasant day further.

Regards
Vodacom Consumer Website Team