1 reviews | Active since Nov 2016
out of stock, bad service, bad attitude, false advertising
I went to the shop on Sunday 8th of October to open a new contract, it was approved and I was told by the consultant (Xolile Dubayi) that there is no stock of the Huawei p9, He then told me that they can order it and call me once it is ready for collection. Today, 11th of September, i was called this morning by the same consultant to tell me the stock is ready for collection only to organize transport, an hour of my time to get to the shop, just to be told that there is no stock available. The manager Nomsa Mathebula made me wait over 30 minutes before attending to me because she was "busy "with a Sales Rep, where after i had asked to speak to the owner of the branch. They called the owner (Abueny Mahape), speaking to him over the phone and was absolutely rude to me, telling me that he has no solutions for me and asking me how can I expect any solutions from him, he also used some rude language/name to address me, and which after he said sorry because he knew that he was rude. Now I want people to know that this is the type of service I received from this shop and I want to know what will be done to compensate for my fuel and time wasted on two occasions. Lastly, i also noticed that a specific deal was advertised last month (September) as a 30% off sale, at R299.00 The Huawei P9 on Uchoose 150 with free accessories worth 1299.00. The deal has ended, however this month in the new "deal sheet" they have the same Huawei P9 on Uchoose 150 with free accessories worth 1299.00 as the normal price, so I want to know how is that the normal price when it was advertised last month as a 30% off sale. somebody needs to get back to me as I need to expose the false advertising.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
