AJ
Alf J

1 reviews | Active since Mar 2014

05 Nov 2015, 09:01

Out of stock and poor credit decision

With reference to the application which were declined by yourself:<br> Whilst I do admit that my bank return my debit order before I would like to draw your attention to the following:<br> 1. I first went to Clearwater Mall where none of the two branches had stock on the Vodacom Tab 10.<br> 2. I then went to Westgate where none of the 3 branches had stock.<br> 3. Eventually Mall of the South had stock however my application was declined due to returned Vodacom debit orders which was due to incorrect debit dates on other contractual commitments. (NAEDOS). This also occurred a while ago before August. The arrears where rectified as soon as I could. The salesperson advised that it was due to me only rectifying after the 15th however when I tried to adjust sooner but my option to debit the following day was rejected by your automated system USSD and automated voice. <br> Furthermore I also need to mention that besides the two numbers on the contract, I also own two other pre-paid numbers and these numbers will be replaced by your competitors on Saturday. Whether I will not be able to keep the numbers is irrelevant. Also note that my data line is due for upgrade on 1/12/15 which will not be renewed.

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Replies (1)
Vodacom
Vodacom's reply05 Nov 2015, 09:34
Official
Hello Alf.J,

Please accept our sincere apology for any inconvenience caused.

A consultant will contact you in order to address your concerns.

Kind regards
Vodacom Consumer Websites