Out of stock

I recently app**** online for a new contract, besides the fact that for 3 days I had to speak to different consultants and basically have the contract redone each time, the contract was eventually confirmed and approved. I had specifically asked that I pickup the device as this was an urgent need. After being informed that the phone was not in stock at any of the outlets, the consultant advised it wil be sent via the warehouse. A week has now passed and speaking to a consultant this morning was advised they do not have stock andi will need to wait untill then to receive the device. If this was made known from the start I would have opted for a different device. I cannot believe that I am at the mercy of “stock” with no turnaround time at all.