OUT OF POCKET - NOT FAIR VODACOM

When my debit order did not go through, I called in to see why. I was informed there was a problem and i could either do a manual payment or wait till the 29th when the d/o would run. The agent stayed on the line while I did an EFT payment and email the same to [Email Removed] Then on the 25th the debit order ran. I called and was told that it will take 14 days to refund which I find unacceptable, as this was not my fault. Then they told me to get the bank to return, I was not willing to do this as it was not the bank who made the error and I do not want unwanted bank charges. I called yesterday and found no assistance once more, in fact it was worse - this time they told me that the 14 days only begins when they receive the proof of payment (even though they can see the double payment on their system) and they didn't receive the 1st email sent when i did the payment. I sent it again and suggested that the agent check later in the day if they receive it and let me know - I have heard nothing. This was not my error! I shouldn't have to wait for my refund - I did what I thought was responsible and paid - now I am out of pocket? Not fair Vodacom!