Out Of Options

We switched to Vodacom Fibre about a month ago. We cancelled our Telkom Land-line and ADSL. We're very happy with our fibre but it's time to shake all the consultants up because they're clueless. I phoned in to find out about VOIP as we miss our Land-line. Started with Option 1 and was transferred to Option 3. This lady informs me that Vodacom are not offering any add-ons. She can't help me. When I argued that surely the customer chooses and not Vodacom, she said I should take it up with Option 1. Option 1 informs me that he is sales and the option 3 lady must be reported for misconduct as, of course we can get VOIP. He tells me to go back to Option 3 and ask to speak to a Manager. I get Nomsa. She tells me we CAN get VOIP... Hallelujah! I ask her about the cost and her answer is "I don't know." I'm dumbfounded! I ask her why she doesn't know and she says SR deals with that. Who the hell are SR? I Complain and she puts me on hold for 9 minutes and then comes back to me to give me some costings. She then disappeared although I was still connected and the minutes were still ticking by. No call back. Such terrible service. I still know nothing.