GK
Gregg K

1 reviews | Active since Feb 2011

02 Feb 2021, 19:17

Out of Ideas - Cant complain about service because there's none to complain about.

I have sent Vodacom numerous mails and called the call center and spoke to Tobi as well as tried on Facebook and Facebook messenger but Vodacom refuses to assist me with a simple task of a 1 month itemized statement because its an impossible task apparently. Before switching to Vodacom - be prepared for zero service. You call online they send you to a store - you go to a store they say call helpdesk online??? All I want is one simple thing and they dont know how to do this?

0
Replies (1)
Vodacom
Vodacom's reply02 Feb 2021, 21:04
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team