1 reviews | Active since Jan 2017

10 Jan 2017, 16:03

Out of databundle data scare

<p>I have 1 Gig contract for about 2 years of which I upgraded last year in November, before the upgrade, once my Gig was up, out of bundle rates never app**** and I would have to top up which suited me perfectly as I'm not using that sim. Since the upgrade, to my shock and suprise I was billed R1 660 for December and already over R1 024 for January since I was not informed or made unaware that out of data usage suddenly kicked in with no limits. Since when did this come into place and why was I not informed about it. It's Janaury and my wallet is crying, I'm not impressed!</p>

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Replies (1)
Vodacom
Vodacom's reply11 Jan 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

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Vodacom Consumer Website Team