1 reviews | Active since Nov 2016

29 Aug 2017, 08:18

out of data - no notifications

I have had numerous complaints and calls logged with Vodacom charging me when my data is out of bundle without notifying me on my number ********** 799. Now it happened again this month. I am spending more than R4000 per month on 3 contracts and am going to move all of them as they go out of contract. Vodacom does not listen and do not put a limit on my spending.

0
Replies (4)
Vodacom
Vodacom's reply29 Aug 2017, 08:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

's update01 Sept 2017, 08:10
Reviewer Update
I have yet someone to contact me
Vodacom
Vodacom's reply09 Sept 2017, 07:31
Official

Good Day

Kindly respond to the email that was sent to you for further assistance.

Regards

Dc

Vodacom
Vodacom's reply09 Sept 2017, 12:52
Official

Good Day

Kindly note that feedback has been sent to you.

Regards

Dc