SS
Sunit S
1 reviews | Active since Aug 2011
08 Jun 2019, 01:57
Out of Data Limit Lock a big sham!!!
Vodacom's out of bundle limit lock does not work. I had mine set to 0.00 in the hopes that I would not use any airtime unnecessarily but low and behold the limit is a sham. I was under the impression that I wouldn't have to worry about airtime being used for data but oh no, Vodacom is not complying to rules set out by ICASA. Another prime example that companies like this can do as they please and squeeze money out of the poor! I even set my limit to 200.00 today and back to 0.00 and still no difference! I want all my airtime that I wasted reimbursed!! I'm waiting for the automated responses that your social media team will copy and paste. Here goes another fight with another ****** bag Company...
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Replies (2)0
Replies (2)Vodacom's replyOfficial
08 Jun 2019, 13:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jun 2019, 13:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
10 Jun 2019, 10:46Dear Sunit,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Vodacom's reply10 Jun 2019, 10:46
Official
Dear Sunit,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
