1 reviews | Active since Oct 2016

08 Dec 2017, 15:52

Out of Data Bundle Rates

Item: Vodacom
Rating: 1

Dear Vodacom,

Please refer to Reference I- ********** ********** .

I have had problem with Vodacom charging me out of data bundle rates since August 2017!

After numerous calls and e-mails still the problem has not been resolved even though I have e-mail correspondence that ensures that this will never occur again!

What makes this worse is that I have used 10GB's in 3 days!!! Really!!!

Also, I need to renew my cellphone contract which I was told I can't until the problem has been resolved and my account been credited.

Maybe it's time to try out another service provider??? I have heard that Telkom at least provides a better service. Sad since I've always been with Vodacom and nobody else.

Helpful (0)

Replies (6)

Vodacom's replyOfficial

09 Dec 2017, 08:35

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply09 Dec 2017, 08:35

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

's updateReviewer Update

09 Dec 2017, 15:39

I have been waiting for Vodacom to sort out my query since August!!! Kindly note that you will not be able to call me as my cellphone was ****** two days ago hence the urgency for the upgrade! Your service has been extremely poor to say the least. Please email me regarding progress (if any). You have my e-mail address by now.

's update09 Dec 2017, 15:39

Reviewer Update

's updateReviewer Update

12 Dec 2017, 13:07

3 days on and still I'm picking up problems!!! To make things worse my internet line has been blocked??????????? Really, it's your fault Vodacom???????????? Even though my statement and invoices show that the error on Vodacoms side has been rectified??????????

's update12 Dec 2017, 13:07

Reviewer Update

's updateReviewer Update

13 Dec 2017, 07:31

And still no response???????????? Wait and now my bill shows that my account is in arrears by R11,000.00!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

's update13 Dec 2017, 07:31

Reviewer Update

And still no response???????????? Wait and now my bill shows that my account is in arrears by R11,000.00!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

's updateReviewer Update

14 Dec 2017, 15:10

Another day with poor service. This matter has still not been resolved. I was going to upgrade with Vodacom but I guess I have no option but to move to Telkom. Better service, better deals etc. Added to this they don't send you a bill of R11,000! Oh wait, I can't upgrade with Vodacom anyway since they said my account is an arrears of R11,000!

's update14 Dec 2017, 15:10

Reviewer Update

Vodacom's replyOfficial

18 Jan 2018, 12:47

Dear Mr du Preez,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Kindly be advised that your data queries were addressed and resolved.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

Vodacom's reply18 Jan 2018, 12:47

Official

Dear Mr du Preez,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Kindly be advised that your data queries were addressed and resolved.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,