1 reviews | Active since Mar 2015
Out of data Billing when data is loaded.
I been with Vodacom for about 6 years now and the recent stretch for the past month makes me want to forcibly cancel my contract with Vodacom and go else where.<br> <br> I am getting billed this month a extra 500 rand to my bill for out of data usage. I loaded data on the 17th of February I received the message that it is loaded and it is safe to use. The next morning I looked if the data was showing and it did not worried I called Vodacom and the recording on my call does proof that they said it is fine my data is showing on their system and its safe to use. I looked again and was not showing not feeling safe I called again and they assured me it is fine to go ahead and use data. Two days later I check my bill and it is now 500 rand more than what it was.<br> The tipping point with Vodacom comes today 9th of March I called in early in the morning to load data again receiving a Message that the data is loaded and was showing from there I finished my work sent it to my supplier and my data balanced remained the same as after it was loaded, again I called and they assured me it wont happen, this morning I check my balance it is 300 Rand up from what it was where it should be a fraction of it.
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding this.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
