KL
Keith L
1 reviews | Active since Oct 2013
21 Mar 2016, 14:44
Out of country and service suspended
I arrived in Mauritius on 19/3. I received a welcome message from Vodacom which said nothing about data. I came back to my phone a couple of hours later and saw a huge bill for data. I immediately switched off my data roaming. Today I find I have no service probably because of the bill. My problems are 1. I am a high value client yet I am suspended when I need to be in contact with home 2. No indication was given in the welcome message of the exorbitant data charges. I can be contacted on whatsapp and [Email Removed] I need my service reinstated immediately and I need an explanation on lack of warning on high data charges
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Replies (1)Vodacom's replyOfficial
22 Mar 2016, 07:10Hello keithlennox,
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
Vodacom's reply22 Mar 2016, 07:10
Official
Hello keithlennox,
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
