Out of Bundle Run Away !!

I have noticed that i am being charged out of data bundle rates, i have tried opting out and set it to 0 but its still active and charging me ! I phoned customer care, and i was told that i have been charged out of bundle rates all along, she assisted me to opt out and set it to 0 again and i was advised to switch off my data and keep it off for 5 minutes and then switch it back on again, i did that, it still went to the internet and charged out of bundle rates, she promised to call me back to confirm if it worked and if not she will log a service request, she never called back, i tried calling customer care again and after waiting almost 25 minutes i dropped the call, no one answered my call. I want this fixed ASAP, i will not be charged out of bundle rates ! I had to buy another 250 MB to avoid paying your rediculous out of bundle fees, i want this fixed, Aso i noticed today that i am still being charged for Itemised Adhoc Billing, and rediculously 2 times, i logged a service request for this more than a month ago to have it removed, CANCELLED !! To my surprise it is still reflecting and im being charged for it, along with content services i have not asked for ! Please remove this and act on the out of bundle charges and block it !!

I would greatly appreciate your telephonic assistance, instead of Automated Responses