Out of bundle *******

<p> </p> <p style="margin: 0cm 0cm 10pt;"><font size="3" color="#000000" face="Calibri">Hi</font><font size="3" color="#000000" face="Calibri"> </font></p> <p> </p> <p style="margin: 0cm 0cm 10pt;"><font size="3" color="#000000" face="Calibri">I logged a query on the 25th of April regarding an out of bundle charge. Your consultants assure me that my data ran out and i was charged out of bundle. When at the same time you carried over data to the new month. What makes it worse in the new month (April) I had an out of bundle charge of R220. While still have bundle available. I have screenshots to prove the data availability. Vodacom recons there app has issue displaying the correct data. Can someone just explain to me how bundles get carried over and at the same time an out of bundle rate gets charged.</font></p> <p> </p>