1 reviews | Active since Jul 2011
Out of bundle rates without warning
<p>I have had another experience of out-of-bundle data usage during November 2016.</p> <p>My major concern that remains is that I unknowingly incur out of bundle rates.</p> <p>Checking the balance of my available data is not easy as the router has no functionality to do so. I have to either visit:</p> <p>· The Vodacom website which is regularly not available or</p> <p>· The router’s page on my browser to find the sms.</p> <p>Neither of the methods is convenient and is easily overlooked.</p> <p>Had my data stopped when it ran out, I would have either used one of my other data accounts or bought a Vodacom bundle.</p> <p>As I was caught unawares, I was unable to make that decision.</p> <p>I find the current arrangement opportunistic and *********.</p> <p>The out of bundle rates are unacceptable, but I am prepared to pay for the value of bundles equivalent to my usage.</p> <p>I have taken the following steps to resolve the situation:</p> <p>· sent e-mails to Vodacom (30-11-2016)</p> <p>· visited Vodacom shop in the Colonnade – they could not help as their system was down (19-12-2106).</p> <p>· visited Vodacom shop in Wonderboom Junction – they could not help as their system was down, but Daleen took down my complaint (19-12-2106)..</p> <p>To date I have had no response from Vodacom.</p> <p>I find the service unacceptable</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I received the following response from Vodacom on 16-01-2017:
"Good Day David Blyth
Please refer to attached once off Goodwill /gesture in regards to the reduction to your data charges.
Consider migrating your package to an Uchoose/Top Up package to avoid future out of bundle charges.
You can contact customer on 082111 or email: ********** to assist with this.
Regards."
It appears to be a standard letter they send to dissatisfied clients.
Vodacom’s advice on how to monitor my usage does not work as I explained in my complaint
Vodacom reduced the charge from R520-43 by R328-69 which is a R191-74 reduction.
They failed to inform me of the amount of data I used outside of my bundle so I have no idea of the rate at which I have been charged.
Vodacom fail to understand that I remain dissatisfied as they are quite capable of monitoring my data usage, but fail to inform me and offer me the choice of buying additional data.
I would not have chosen to buy more data from Vodacom as I already have data from other service providers.
My view remains that I find the current arrangement opportunistic and *********.
I received the following response from Vodacom on 16-01-2017:
"Good Day David Blyth
Please refer to attached once off Goodwill /gesture in regards to the reduction to your data charges.
Consider migrating your package to an Uchoose/Top Up package to avoid future out of bundle charges.
You can contact customer on 082111 or email: ********** to assist with this.
Regards."
It appears to be a standard letter they send to dissatisfied clients.
Vodacom’s advice on how to monitor my usage does not work as I explained in my complaint
Vodacom reduced the charge from R520-43 by R328-69 which is a R191-74 reduction.
They failed to inform me of the amount of data I used outside of my bundle so I have no idea of the rate at which I have been charged.
Vodacom fail to understand that I remain dissatisfied as they are quite capable of monitoring my data usage, but fail to inform me and offer me the choice of buying additional data.
I would not have chosen to buy more data from Vodacom as I already have data from other service providers.
My view remains that I find the current arrangement opportunistic and *********.