FM
Fredrick M

1 reviews | Active since Dec 2013

11 Mar 2016, 13:03

Out Of Bundle Rates - 1000% *******!

I have a 2Gb Day and Night combo for R109 pm. The contract expired a year ago and thus the contract became a month to month basis. I always watch videos on my wifi connection at home and occasionally my wifi signal drops. for some reason my wifi didn't reinstate and i went 2gb over on the Vodacom data bundle.<br> <br> I Received a message that i had unusually high data usage and that I was exceeding R2324.80. I tried to do a data balance check and every time it fails with a message \a error occurred, please try again later\" I contacted customer support and they informed me that i used 2gb data out of bundle and it is charged at R1 per MB.<br> <br> That is R1024. per GB?!?! when my contract is charged at R109 per 2GB.<br> <br> I am willing to buy the data that i used by accident but not at 1000% increase in price. <br> <br> Why if it so expensive do they allow you to go out of bundle? I do not have R2324.8 lying around as I am sure nobody else does.<br> <br> sincerely<br> <br> Broke"

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Replies (1)
Vodacom
Vodacom's reply12 Mar 2016, 08:50
Official
Hello Marlo911,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team