Out of bundle notification

Item: Vodacom
Rating: 2
Author: Gregori N

Vodacom used to do the awesome (and polite) thing of sending you an SMS just before your data was depleted so that you could buy a new bundle instead of paying the ridiculous out of bundle rates. It seems Vodacom has dropped this process in favour of ripping their clients off. I must have burnt through around R1000 in the last 3 months

Helpful (0)

Replies (2)

Vodacom's replyOfficial

30 Jan 2016, 06:32

Hello Xnow,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
SA,Consumer Website Team

Vodacom's reply30 Jan 2016, 06:32

Official

Hello Xnow,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
SA,Consumer Website Team

Gregori N's updateReviewer Update

09 May 2016, 11:20

Hi This has happened twice more now. Just tell me that Vodacom no longer sends SMSs warning that your data is running low so that they can ******* their customers with out of bundle rates. Is the low data SMS a service you still offer or has it been suspended?

Gregori N's update09 May 2016, 11:20

Reviewer Update