Out of bundle madness

I have had the same Vodacom account for 14 years, I buy data bundles as soon as i get close to depletion. This month they neglected to send me the normal bundle depleteion sms(es) and I am now sitting with an enourous bill.<br> <br> They are attempting to charge me R5000 for data that would cost me R200. In attempting to remedy the fault (and buy a new bundle) I have now sat on the phone for 45 minutes listening to music. <br> <br> <br> <br>