Out of Bundle ******* Charges...Pending Ombudsman escalation!

Vodacom has billed me an amount of R3400 for our of bundle rates which have taken almost a month of back and forth calls to their call centre support with no concrete feedback or assistance.The call was initially incorrectly logged by the first agent with a 7 day waiting period only to be told to wait another 7 days after correct logging was done. So quick to debit the money for ******* transactions further to the recent laws which have been implemented by ICASA but take this long to refund. I have been informed on numerous occasions by Mafazo, Babalwa and a few others that the request has been logged and is still pending at the data department. How long does it take to refund as the money deducted without prior consent or notice after a cap was instructed on the account??? I am deeply dissatisfied after being a long standing client with vodacom. I want the refund as promised immediately as this was my kids school fees which is now sitting with vodacom! Pleases can someone honor their call back as I am tired of holding on tirelessly for a Call Centre agent to keep telling me the issue of pending.