1 reviews | Active since Jul 2017

30 Jul 2018, 09:58

Out of bundle data ripoff.

I checked my Vodacom app and saw i had 1,85 gb of data left. But then noticed my bill was R4900. I looked at my account and saw i have a data charge of R2800. How can this be when i have 1,85 gb left.

I call 111 to be told that the 1,85 gig is only night owl data and i have been running on out of bundle data for most of July. I was informed that i had been SMS several times but i did not see them. I was told the dates and time and i looked back through my messages. I could not see them on those dates. During the call i check again and there they were in some long chain of SMS from Vodacom.

I check my data on the My Vodacom app to make sure i have data. It does not show Night Owl just that i have data. This is the 1st time i have come across this. My purchase record shows that i purchase data on a regular basis when i need it.

I have asked to block any out of bundle data only to be told it is not available.

Vodoacom are *****ing from people.

0
Replies (2)
Vodacom
Vodacom's reply30 Jul 2018, 10:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 Aug 2018, 10:20
Official

Hi Neil

As discussed, feedback was provided and this matter is now resolved.

Have a pleasant day further!

Regards,

RJ