Out of bundle data ripoff.
I checked my Vodacom app and saw i had 1,85 gb of data left. But then noticed my bill was R4900. I looked at my account and saw i have a data charge of R2800. How can this be when i have 1,85 gb left.
I call 111 to be told that the 1,85 gig is only night owl data and i have been running on out of bundle data for most of July. I was informed that i had been SMS several times but i did not see them. I was told the dates and time and i looked back through my messages. I could not see them on those dates. During the call i check again and there they were in some long chain of SMS from Vodacom.
I check my data on the My Vodacom app to make sure i have data. It does not show Night Owl just that i have data. This is the 1st time i have come across this. My purchase record shows that i purchase data on a regular basis when i need it.
I have asked to block any out of bundle data only to be told it is not available.
Vodoacom are *****ing from people.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Neil
As discussed, feedback was provided and this matter is now resolved.
Have a pleasant day further!
Regards,
RJ
Hi Neil
As discussed, feedback was provided and this matter is now resolved.
Have a pleasant day further!
Regards,
RJ
