1 reviews | Active since Nov 2013
Out-of-bundle data charges without notification
<p>I received a nasty surprise when my debit order to Vodacom went off this month due to out-of-bundle data charges on a data contract.</p> <p>I heard this morning that this is an open-contract and not a top-up. That is why it went over. This is a number that cannot receive sms's so I never received a warning about the out-of-bundle charges as with my other contracts. This is unacceptable!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
We have contacted you and resolved your problem.
Kind Regards
Dane Larson
Dear Customer
We have contacted you and resolved your problem.
Kind Regards
Dane Larson
Prompt feedback that made my day. Thanks Vodacom.
Prompt feedback that made my day. Thanks Vodacom.
