RM
Re-an Muller

1 reviews | Active since Nov 2013

02 Jun 2017, 11:07

Out-of-bundle data charges without notification

<p>I received a nasty surprise when my debit order to Vodacom went off this month due to out-of-bundle data charges on a data contract.</p> <p>I heard this morning that this is an open-contract and not a top-up. That is why it went over. This is a number that cannot receive sms's so I never received a warning about the out-of-bundle charges as with my other contracts. This is unacceptable!</p>

0
Replies (3)
Vodacom
Vodacom's reply02 Jun 2017, 11:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 Jun 2017, 13:20
Official

Dear Customer

We have contacted you and resolved your problem.

Kind Regards

Dane Larson

RM
Re-an Muller's update02 Jun 2017, 15:17
Reviewer Update

Prompt feedback that made my day. Thanks Vodacom.