ES
Elaine S

1 reviews | Active since Feb 2014

03 Nov 2017, 14:07

Out-of-bundle data charges

Vodacom has billed me three months in a row for out-of-bundle data that I have not used. I always have a bundle. As soon as I receive the message that my bundle has been depleted, I buy a new one. And at home I am on wi-fi. I was charged R614 for August, R452 for September and R96 for October. None of which I used because I always make sure that I have a bundle.

I called Vodacom and told them that there was something wrong and that I did not use any out-of-bundle data because I always make sure I have a bundle. They told me that after an investigation their conclusion is that my statement is correct. So I am wrong. This is a total of R1162 that Vodacom has ****** from me and do not want to give back. This is unacceptable. And I know I am not the only one that this is happening to, so how can a whole bunch of people be wrong. I want my money back!!

0
Replies (2)
Vodacom
Vodacom's reply03 Nov 2017, 15:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Nov 2017, 08:58
Official

Good day,

Feedback has been provided.

Regards,
RM