1 reviews | Active since Feb 2014
Out-of-bundle data charges
Vodacom has billed me three months in a row for out-of-bundle data that I have not used. I always have a bundle. As soon as I receive the message that my bundle has been depleted, I buy a new one. And at home I am on wi-fi. I was charged R614 for August, R452 for September and R96 for October. None of which I used because I always make sure that I have a bundle.
I called Vodacom and told them that there was something wrong and that I did not use any out-of-bundle data because I always make sure I have a bundle. They told me that after an investigation their conclusion is that my statement is correct. So I am wrong. This is a total of R1162 that Vodacom has ****** from me and do not want to give back. This is unacceptable. And I know I am not the only one that this is happening to, so how can a whole bunch of people be wrong. I want my money back!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day,
Feedback has been provided.
Regards,
RM
Good day,
Feedback has been provided.
Regards,
RM
