MP
Mahmood P

1 reviews | Active since Jan 2011

15 Dec 2016, 13:57

Out of bundle data charged

<p>I have been having a problems purchasing data bundles on the vodacom website and on the *111# service. After completing the process to purchase the data on these services it does state that the data bundle was sucessfully purchased. But no data was loaded on to my phone. I have on numouroous occasions contacted vodacom but the problems has still not been resolved.</p> <p> </p> <p>This results in me paying out of bundle data prices although I have purchased a dtaa bundle. tjhis is because the data bundle was NOT LOADED BY VODACOM.</p> <p> </p> <p>I have been a vodacom customer for many years now, and I have had many contracts with them.</p> <p>This is really terrible service as my data costs are exteremely high due to a Vodacom error/issue.</p>

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Replies (2)
Vodacom
Vodacom's reply15 Dec 2016, 14:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Dec 2016, 08:50
Official

As per telephonic discussion,feedback provided.