1 reviews | Active since Jan 2011
Out of bundle data charged
<p>I have been having a problems purchasing data bundles on the vodacom website and on the *111# service. After completing the process to purchase the data on these services it does state that the data bundle was sucessfully purchased. But no data was loaded on to my phone. I have on numouroous occasions contacted vodacom but the problems has still not been resolved.</p> <p> </p> <p>This results in me paying out of bundle data prices although I have purchased a dtaa bundle. tjhis is because the data bundle was NOT LOADED BY VODACOM.</p> <p> </p> <p>I have been a vodacom customer for many years now, and I have had many contracts with them.</p> <p>This is really terrible service as my data costs are exteremely high due to a Vodacom error/issue.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
As per telephonic discussion,feedback provided.
As per telephonic discussion,feedback provided.
