Out of bundle data
<p>Thank you for your support. Your query with ref number 1- ********** ********** has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom. How can this query be closed and how do I know what the outcome is when this information leads no where. For those who don't know the *111# option to purchase data has not been functional since last week Monday possibly the weekend before we have been charged out of data bundle rate. If you are on package similar to mine you can't purchase data using a voucher you get nailed. Vodacom is fully aware of this issue and they not made any public announcement of such. They are *****ing money out of our due to their erroneous systems. How long will you keep on charging us out bundle rate because your system do not work. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
Vodacom SR 1- ********** ********** , A1-X3FZ- LMC2KO
Once again I'm experiencing the same challenge I experienced a few weeks ago, once again Vodacom is billing me out of bundle rate, I previously explained that their self service option doesnt work, on Saturday after getting my notification that my data will be depleted i took the liberty of using the redundant self service option to to up, and still nothing worked I then frustrated myself by calling the call centre to activate my 1Gb which I was ensured it would be activated within an hour, Its monday today do you see any data on my phone? I wonder how many Citizens know how this company is making millions off people who do not check their balances. to add to the BS I am still not credited for the previous query logged, my next step is to take this to The Star I will pay for a front page slot just to expose the **** you are taking us for, I have been with vodacom for over 10years and I think it's time one kmoves on from this BS. since the implemantation of your newly upgraded system its been Sh*tty as the toilets in Joe Slovo squatter camp. I am my witsend with this *** Service ..
Good Day
Vodacom SR 1- ********** ********** , A1-X3FZ- LMC2KO
Once again I'm experiencing the same challenge I experienced a few weeks ago, once again Vodacom is billing me out of bundle rate, I previously explained that their self service option doesnt work, on Saturday after getting my notification that my data will be depleted i took the liberty of using the redundant self service option to to up, and still nothing worked I then frustrated myself by calling the call centre to activate my 1Gb which I was ensured it would be activated within an hour, Its monday today do you see any data on my phone? I wonder how many Citizens know how this company is making millions off people who do not check their balances. to add to the BS I am still not credited for the previous query logged, my next step is to take this to The Star I will pay for a front page slot just to expose the **** you are taking us for, I have been with vodacom for over 10years and I think it's time one kmoves on from this BS. since the implemantation of your newly upgraded system its been Sh*tty as the toilets in Joe Slovo squatter camp. I am my witsend with this *** Service ..