Out of Bundle Data

Three reference numbers later and i'm still sitting with an entry on my invoice for a total of R1400.00 in additional data bough. And no one can provide me with proof of when it was bough or when it was allocated to my account. No trace of it in the itemised bill also. And all i want is for clarity as to where it comes from. Being send from one department to the next is also very frustrating to be told in the end that they have proof of myself authorising the buying of the data on 3 occasion during the month. I never ever had to or knew about the fact that you can buy data like that. All i want is clarity since they might switch me off and i refuse to pay for something if i did not use them.