PC
Paul C
1 reviews | Active since Nov 2012
05 Mar 2015, 11:19
out of bundle charges before bundle ran out.
This has happened to me a couple of times...<br> I buy data bundles because it is WAY WAY cheaper than out of bundle rates. However, Vodacom starts charging me out of bundle rates before my bundle is depleted!!! I get charged R2 per meg (I think) before my data that I bought has been depleted... and only after I realise that my airtime is now finished... I get a message saying I've got 4mb left on my account. Had I received the message earlier, I would have bought a new bundle!<br> now I'm out of airtime and I have 2mb left. *** vodacom, ***!
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Replies (1)Vodacom's replyOfficial
05 Mar 2015, 11:40Hello Paulus101,
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply05 Mar 2015, 11:40
Official
Hello Paulus101,
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
