OUT OF BUNDLE CHARGES ARE A JOKE!!!!

Hi<br> <br> The cellphone contract I refer to was renewed last year and upgraded to a Red VIP contract with an extra 2GB of data. A total of 7GB of data per month. <br> <br> Everything was fine for the first 4 months on the contract but suddenly, without ANY changes to the normal usage, we get an out of bundle bill for R 2,300 and now it is apparently siting at R 8,000!!!!! <br> <br> Of course Vodacom have been contacted via my representative at Vodacom Woodmead, reference number S3-85TAF-FHU6 but that won't matter. The end of the month will come along and the usual debit order will go off and the long battle of trying to get our money back will start and who knows when it will end. <br> <br> These bills are not possible and we cannot afford to pay them. I am writing here hoping to get a VERY quick response as this is a VERY serious issue and needs to be looked at ASAP. <br> <br> The user has turned their data off in the meantime but, as a sales rep, his job now cannot be completed 100% to his full capacity. So Vodacom have not only ****** us of our cash but now also our possible sales. <br> <br> Help is needed ASAP.