MM
Mpho M
1 reviews | Active since Oct 2019
21 Oct 2019, 17:14
Out of bundle charges
I received two Huawei P30 lite on contract for R600 for both and was advised the contract will not use out of bundle rates but for 2 months I have been billed out of bundle charges and they refuse to rectify my account. Last month I was billed R1167 and this month it is R2599. I need assistance with either Vodacom correcting my contract or canceling it please.
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Vodacom's replyOfficial
22 Oct 2019, 08:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Oct 2019, 08:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team