Out of bundle charges

It is impossible to deal with Vodacom customer care. I have spoken to 6 people at their call centre and tried to email them a couple of times, I even tried the online chat option to no avail. Every time I phone CC I have to speak to a different person, so something that should be sorted out in minutes now takes weeks. I cannot help but wonder if this isn't done to frustrate the client until he just gives up without the issue being resolved. On Friday I was told that someone would get back to me in 24hrs but that did not happen, hence my complaint on Hellopeter.<br> <br> I received a bill for February with out of bundle data charges close to R2000. When I contacted Vodacom they told me that the out of bundle charges occurred somewhere between 22 & 28 of Feb. However, as I explained to customer care, I always receive an sms when my data bundle runs out and then buy a new one. But I never received an sms when I ran out of bundle, only on the 28th at 7:13pm I received an sms that I am about to run out. So I don't see how I could be charged out of bundle for the two weeks prior to the sms. I have sent a screenshot of the sms to them twice but they just refer me to someone else at customer care