TM
Thomas M
1 reviews | Active since Aug 2011
26 Feb 2019, 10:06
Out of bundle charged when I have an active data bundle
I have more than 900MB, but each morning I receive an SMS teling me that I have used Out of Bundle data. How is that possible?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
26 Feb 2019, 12:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Feb 2019, 12:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TM
Thomas M's updateReviewer Update
01 Mar 2019, 07:41My complaint was closed without been resolved. I am just waiting for my airtime to finish and I will port to another network. I sent proof that I have data that wasn't depleted.
TM
Thomas M's update01 Mar 2019, 07:41
Reviewer Update
My complaint was closed without been resolved. I am just waiting for my airtime to finish and I will port to another network. I sent proof that I have data that wasn't depleted.
Vodacom's replyOfficial
14 Mar 2019, 09:56Dear Thomas,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Mar 2019, 09:56
Official
Dear Thomas,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team