1 reviews | Active since Jun 2014
Out-of-bundle charge - AGAIN
<p>Good day Vodacom.</p> <p> </p> <p>This will now be my 3rd time complaining about the same thing, and hopefully you can resolve - and end - this now once and for all.</p> <p> </p> <p>I asked that all of my contracts to be placed on a max. overspend limit of R50 by means that the line will be suspended when all available minutes, data, etc. has being reached. I once again received a bill owing almost R2000 extra for additional data usage! Please guys all I am asking is to stop my line once the limit is reached. It is impossible to monitor my WiFi connection (on which I use this sim for) every single hour of the day.</p> <p> </p> <p>I ask of you to transfer this additional used data to a bundled rate, for which I am willing to pay for.</p> <p> </p> <p>Thanks guys.</p> <p>Carel</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
