CS
Carel S

1 reviews | Active since Jun 2014

28 Jan 2017, 13:36

Out-of-bundle charge - AGAIN

<p>Good day Vodacom.</p> <p> </p> <p>This will now be my 3rd time complaining about the same thing, and hopefully you can resolve - and end - this now once and for all.</p> <p> </p> <p>I asked that all of my contracts to be placed on a max. overspend limit of R50 by means that the line will be suspended when all available minutes, data, etc. has being reached. I once again received a bill owing almost R2000 extra for additional data usage! Please guys all I am asking is to stop my line once the limit is reached. It is impossible to monitor my WiFi connection (on which I use this sim for) every single hour of the day.</p> <p> </p> <p>I ask of you to transfer this additional used data to a bundled rate, for which I am willing to pay for.</p> <p> </p> <p>Thanks guys.</p> <p>Carel</p>

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Replies (1)
Vodacom
Vodacom's reply29 Jan 2017, 07:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team