OUT OF BUNDLE BILLING CONTRAVENING ICASA REGULATIONS OF JUNE 2019

On 15th October 2019 I wrote to Vodacom Admin as instructed by a very efficient lady who took my initial call. I have been billed OUT OF BUNDLE to the total amount of R40 316 over the period June 2019 to October 2019. I at no stage opted for out of bundle rates as per ICASA regulations of June 2019. When I took out my contract I WROTE to Vodacom stating that at no stage do I wish to pay more than R1000 per month for this contract. This letter was emailed to Vodacom and received by Vodacom.. I received the phone and contract but my instruction has been ignored. All I want is my money refunded as soon as possible.