Out of box fault

I'm a businessman working in sandton and I have been with Vodacom for 15 years. I purchased a Samsung S6 on contract on the 29th Nov and the screen protector was not sticking properly on the entire left side. Initially it was thought to be a defected batch of protectors when I went back on Monday. After testing it again on the Saturday trying about 9 different protectors, it was said to be an out of box failure.<br> I went in today to get an update and got told that there is no fault with the phone and when it comes back next week I should take it to Samsung so they can check it and write a report if there is a fault and send it back to Vodacom again, which will be another week.<br> <br> 1. I am paying for a phone that I am not in possession of.<br> 2. It is December and I was planning on going on holiday but can't now because of this. <br> 3. The Vodacom shop believes that there is a fault but can't give me a new phone due to Vodacom engineers saying that there isn't a fault.<br> 4. I have followed all the right procedures being within the 7 days and feel I'm being unfairly treated.<br> <br> My job number is ***2