Out of Box Failure takes more than a week to sort

I picked up my shiny new iPhone 6 on Wednesday 15 April. The vibrate function on the phone never worked. <br> <br> Notified them on Friday 17 April and was asked to bring the phone in on Monday 20 April. Which I did, first thing in the morning. <br> <br> Now we are at Friday 24 April and no body has even looked at the phone to make a call with regards to it being defective or not. <br> <br> In the mean time, I sold my previous phone so I'm in a bit of a predicament. <br> <br> I cannot believe how it can take from a Monday to a Friday for someone to just check the phone to confirm that it isn't working. <br> <br> The branch (4U store Loch Logan Waterfront) have been brilliant, but their hands are tied. They even have a replacement phone on standby, but they can't do anything until they get confirmation that the previous phone is defective. <br> <br> Very poor service, Vodacom. You punt the \bring it back within 7 days and we'll replace it"line"