Out of box failure still no feedback and no new cellphone

*Wesgate Mall roodepoort Shop next to game* Assisted by the Assistant Manager

I am very dissatisfied and furious with the pathetic service we have received from Vodacom shop

Friday, December the 22rd my husband upgraded his contract We left for our holiday the 24th on the night of the 24th my husband opened up the phone to find it was a OUT OF BOX FAILURE. He tried getting hold of the respective person and was told to bring the phone within 7 calendar days, of which we had to come from our holiday to bring the phone

On Friday December 29th my husband took the phone back, he was told it would be sent to technicians to have it assessed and establish cause of OBF (failure). In which it will take up to 7 CALENDAR DAYS, How ever assured my husband they will call with updates and advise when he can come collect his new phone

Today is the 9th of January 2018 it is 7 working days and not long past CALENDAR days My husband has to keep calling and calling them no answer He even went to the shop several times And their response everytime is that it's been escalated

We are not ********, by now after 7 working days it had to be escalated already

Vodacom service is pathetic as we have to call all the time yet it's not our fault that the phone was an OBF We now have to wait for something we have already started paying

I think that it is best that we move to another network provider. We have been with Vodacom for many many years to receive this kind of treatment.

What do we do now because we sitting without a phone. No one calls us

We might as well cancel the whole deal and move over to cell c

Please advise What should we do so the poor service and turn around time can be more effective and efficient