mM
mariska M

1 reviews | Active since Dec 2011

02 Jun 2016, 15:31

Out of box failure - rejected

<p>I am highly upset, as I upgraded to a new tablet.</p> <p>The 1st time on charge it showed it was charging but the mnorning it was only on 19%.</p> <p>The next evening i used a different charger it took 5 hours to charge fully and the next morning not using the tablet the battery was drained to 23%, the tablet has not even been setup, no games downloaded as it was giving issues charging, I once again put it on charge inside the cover and it took 5 hours again to charge full.</p> <p>We have not been able to use the tablet, as there is problems with the battery , if you check on the emei valadation on the M2 dealer you can see, the tablet has not even been activated as we could not use the tablet.</p> <p>I got a phonecall today saying its been rejected , i am not going to sit with a decvice that has a faulty battery, the battery is integrated to the tablet and I am not going to struggle two years with a device with battery and charging problems.</p> <p>I had a router sent in 6 times for the same problem in a total of three months about 12 trips and 200km the petrol costed more than the device.</p> <p>I had problems with my iphone, I am not going to sit with a problem device for the next two years.</p> <p>I want a new device which is working correctly as I am paying for a new device working properly.</p> <p>The device isnt even activated on the network.</p> <p>The service i received at store level was excellent, and my complaint is not against the store.</p>

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Replies (1)
Vodacom
Vodacom's reply03 Jun 2016, 11:51
Official

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards

Consumer Website Team