1 reviews | Active since Nov 2016
OUT of box failure
<p>I Upgraded to iphone SE on sunday and monday the phone started freezing i took it back to vodacom and they told me that it needs to go in for OBF and they will let me know "Keep me updated" so day 2 passed i had to phone them and ask what is happning with the phone on day 4 i phoned again and then they said that the HEAD office rejected the iphone for OBF and it was sent to vodacom to give back to me and then vodacom Vodacare Centurion mall tested the phone and did the sam freezing again and they send it back without letting me know!!!! this is really bad service from vodacom im going to see my lawyer the Customer consumer ACT state i can cancel my contract within 14 Days of upgrade if im nit happy with the phone " giving problems"!!! very poor service vodacom! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
We apologise for the inconvenience caused in this regard.
We have escalated your complaint to the Repairs Escalations Desk for further assistance and feedback. Your reference number is EC-04FY-3Q5CQM and you will be contacted with feedback. You may contact their office on ***.
Regards
Roderique Lategan
Dear Customer
We apologise for the inconvenience caused in this regard.
We have escalated your complaint to the Repairs Escalations Desk for further assistance and feedback. Your reference number is EC-04FY-3Q5CQM and you will be contacted with feedback. You may contact their office on ***.
Regards
Roderique Lategan
Dear Customer
The store management has confirmed that the issue has been resolved and the new device was collected yesterday.
Regards
Roderique Lategan
Dear Customer
The store management has confirmed that the issue has been resolved and the new device was collected yesterday.
Regards
Roderique Lategan
