Out of box failure

<p>On Wednesday 15 June I processed an upgrade on my vodacom contract at Chatz cellular Dainfern square, and took a new Huawei P9 as part of the deal. I was told that within 7 days, if there was a problem with the unit, there would be an out-of-box failure exchange. I experienced problems with the touch screen and returned to the Chatz store in Dainfern Square on Sunday 19 June. They took a look at the phone, witnessed the fault, and said I should take it to Vodacom Fourways Mall for an Assesment. Monday 20 June I took the phone to Vodacom Fourways Mall. Again the experienced the problem and sent me back to Chatz Cellular Dainfern square to process an out-of-box failure replacement. Chatz Dainfern Square took the faulty phone in on Mondy 20 June and said it will have top be asessed before they replace. It is now the 22 June, and the phone has not reached the repair centre. It is scheduled for despatch tomorrow. So it wal take 3 days to reach the assessment location, and then have to be assessed. In this time I am without a phone. Here is the kicker! The phone will be sent to Fourways mall for asessment. The 2 stores involved are about 2km apart but the phone is couriered to Jet Park, booked in to the depot, and then booked out to Fourways the following day, whilst the customer is inconvenienced. I should have cancelled my last 3 Vodacom contracts like I promised myself. This is the last straw.</p>