sS
sulemansanshia S

1 reviews | Active since Dec 2016

01 Jan 2018, 19:13

Out of airtime on the 1st of january

Vodacom has done this many times before, where they deplete my data without even informing me which is one...I bought 200mb of data this morning and R180 of airtime is finished? This doesn't make any sense because I use Wi-Fi...only when I needed to make an urgent call I realised my airtime is finished!.. I manage my data usage properly because of previous situations of Vodafone just depleting it. My account should be refunded immediately because this is enough.

0
Replies (2)
Vodacom
Vodacom's reply02 Jan 2018, 06:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

sS
sulemansanshia S's update03 Jan 2018, 19:39
Reviewer Update
I've gotten an automated response but the issue has not been corrected and it's been 2 days.