Out of 51,000 review, a score of less than 2 is a disgrace, and every one has the same response!!

My Service Request Number 1- ********** ********** has been open since July 2017, and after many phone calls, promises and emails, absolutely nothing has been done. Unfortunately for them I am the customer from hell, and will not give up, so now I am going to be escalating up the ladder at their Head Office, Midrand until I reach the MD if necessary.

Given the standard response, if the mystery consultant that you will promise in your reply does not call me within 2 working days, I will record your failure every time here - I have lots of time