Our wonderfully *********** & ******** Vodacom staff AGAIN!!!

I tried numerously to call and and upgrade my contract which was never processed... I was help by A lazy lady that was busy complaining of being tired and yawning on the phone, she didn't even take me through the security questions or even ask for my ID number but then said the upgrade was successful. Without any confirmation SMS or even email I stood waiting. After a few days I got an SMS saying that my upgrade was processed which stated a wrong device selected and a wrong amount that I will be paying for my contract. I called in to notify them about this but they didn't assist at all. I called in to do an upgrade again with a device of my choice and they told me they can't assist me because the lady who did the first WRONG upgrade has to be the one to assist and I should wait for her call within 10 minutes. Up until today I'm still waiting for her call and I woke up to an SMS saying my new device has been handed over to the courier company and I will receive it within 72 days. This people are delaying my upgrade as I have to wait for them now to deliver so that I can reject the delivery and then after a few more days of waiting I must now attempt to upgrade again which I don't know if it will be done properly this time. Every time I upgrade with Vodacom I have to go through some sort of battle first. Please help fix This *******!!!

This people just don't care about their jobs or the kind of service they give to customers.