Our Vodacom senior managers do not take customer calls.

"Our Senior Managers do not take calls" I am told by the ninth Vodacom 'customer service' agent I have spoken to this morning. No wonder then that am still waiting for Vodacom to execute their own cancellation instruction issued on 21 July (***, 21/07/2023) and no wonder that I continue to be billed by Vodacom for a service that Vodacom themselves admit doesn't work and for useless equipment that Vodacom themselves cannot arrange to have collected. Don't put any customers' queries through to our senior managers, is this really Vodacom company policy and is it really Vodacom company policy to treat their customers with such contempt?