"OUR PURPOSE IS TO CONNECT TO A BETTER FUTURE"???

HI, ON WEDNESDAY AFTERNOON MY CEL PHONE WAS ****** AT KWAGGA CENTRE PRETORIA. I REPORTED IT TO THE CALL CENTER BUT WAS TOLD THAT DUE TO OUTSTANDING MONIES MY SIM OR CELL CANNOT BE BLOCKED OR BLACKLISTED. I CALLED AGAIN BECAUSE ALL MY PERSONAL INFORMATION (BANKING DETAILS ENS) IS IN ON MY FONE. THE SECOND CONSULTANT UNDERSTOOD THE URGENCY. HE BLOCKED MY SIM CARD AND BLACKLISTED MY PHONE. HE ALSO ADVISED THAT AN ADDITIONAL AMOUNT OF R14 WILL BE ADDED TO MY ACCOUNT AND ANOTHER R65 FOR THE SIM SWAP. I ENQUIRED IF THERE WILL BE ANY PROBLEMS, HE CONFIRMED THAT I WOULDN'T AND COULD VISIT ANY VODACOM STORE. PRIOR TO VISITING A VODACOM STORE, I CALLED AGAIN AND SPOKE TO CAROL TO CONFIRM EVERYTHING AND SHE ALSO AGRRED THERE WOULDN'T BE A PROBLEM. ON ARRIVAL AT THE MALL AT REDS, I HAD TO START THE PROCEDURE AGAIN. THE CONSULTANT AND MANAGER TRIED TO ASSIST BUT WAS RESTRICTED DUE TO THE OUTSTANDING MONIES OWING. THEY LISTENED TO THE RECORDINGS WHERE THE CONSULTANT CONFIRMED I WOULDN'T HAVE ANY PROBLEMS WITH MY SIM SWAP. I SAT THERE OVER AN HOUR THINKING TO FIND OUT THAT IT CANNOT BE DONE UNTIL THE ACCOUNTS MANAGER CALLS ME ON AN ALTERNATE NUMBER. DUE TO THIS INCONVENIENCE AND POOR SERVICE, I HAD TO GET A NEW SIM CARD IN ORDER TO BE IN CONTACT. I'VE HAD THIS NUMBER FOR MORE THAN 15YRS. IT'S ON ALL MY JOB APPLICATIONS, EMAILS WERE OPEN AND SO MUCH MORE.