cW
chris W
1 reviews | Active since Mar 2009
26 Oct 2022, 12:01
"Our easy cover is designed to help you stay connected" NOT A CHANCE
ON 6 OCTOBER, MY PHONE FAILED. WENT TO VODACOM EASTGATE AS I HAVE COMPREHENSIVE INSURANCE. I WAS TOLD IT WILL BE SENT FOR ASSESSMENT - WILL BE ABOUT 4 WEEKS. BUT THERE IS NO TEMP PHONE FOR 4 WEEKS!!. VODACOM INSURANCE DOESNT COVER TEMP PHONES. I MUST JUST DO WITHOUT A PHONE FOR 4 WEEKS. I PHONED VODACOM CLAIMS. TOLD ME THE SAME. SAID I COULD SUBMIT A CLAIM BUT OUTCOME WOULD BE THE SAME. BEEN A VODACOM CLIENT FOR DECADES. I HAVE PERHAPS A DOZEN CONTRACTS FOR MY COMPANY. I RATED VODACOM AS ONE STAR. VODACOM CALLED AND SAID THERE SHOULD BE A TEMP PHONE AND THEY WILL CALL ME BACK. 3 WEEKS LATER - STILL NO WORD. VERY POOR SHOW.
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Replies (3)
Vodacom's replyOfficial
26 Oct 2022, 12:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Oct 2022, 12:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
cW
chris W's updateReviewer Update
27 Oct 2022, 18:54As with my original complaint and promise from Vodacom three weeks ago (to call me), there has been no call from Vodacom as per their undertaking above on Wednesday morning. And almost 4 weeks since my phone failed, I still have no phone. How long does it take to pick up a phone and call a client?
cW
chris W's update27 Oct 2022, 18:54
Reviewer Update
As with my original complaint and promise from Vodacom three weeks ago (to call me), there has been no call from Vodacom as per their undertaking above on Wednesday morning. And almost 4 weeks since my phone failed, I still have no phone. How long does it take to pick up a phone and call a client?
cW
chris W's updateReviewer Update
02 Nov 2022, 13:07ONE STEP FORWARD TWO STEPS BACK: The temp phone is much appreciated. However on Saturday 29/10/22 the repair section at Eastgate messaged me advising that (a) I had blocked my phone and (b) my insurance is not paid up. Neither is correct. I have been chasing Vodacom since Saturday to find out what is going on. I am told it is being "looked into". It looks like that whereas my daughter's phone was ****** last week and she asked for it to be blocked, Vodacom blocked both her and my phone instead. And Vodacom just debited me yesterday for this month's insurance. So who knows what they are talking about. In the meantime my phone is still not being looked at.
cW
chris W's update02 Nov 2022, 13:07
Reviewer Update
ONE STEP FORWARD TWO STEPS BACK: The temp phone is much appreciated. However on Saturday 29/10/22 the repair section at Eastgate messaged me advising that (a) I had blocked my phone and (b) my insurance is not paid up. Neither is correct. I have been chasing Vodacom since Saturday to find out what is going on. I am told it is being "looked into". It looks like that whereas my daughter's phone was ****** last week and she asked for it to be blocked, Vodacom blocked both her and my phone instead. And Vodacom just debited me yesterday for this month's insurance. So who knows what they are talking about. In the meantime my phone is still not being looked at.