JH
John H
1 reviews | Active since Jul 2011
09 Sept 2020, 18:36
OTP *****
Hi, earlier today I experienced a ********** attempt to get funds from my bank account. The ********* then said an OTP pin would be sent to me and that I must enter it. I received this OTP via an sms to my phone. I immediately stopped the call and called my bank, who confirmed that it was *****. They advised me to check with Vodacom as to how the OTP could have been generated and sent to my phone. When reporting this to the bank, they asked for the details of the sms, but it was no longer present in my sms queue and I definitely did not delete it.
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Replies (2)
Vodacom's replyOfficial
10 Sept 2020, 07:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Sept 2020, 07:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Sept 2020, 12:12Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, you have confirmed that the issue is resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Sept 2020, 12:12
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, you have confirmed that the issue is resolved. Regards Consumer Website Team
Best regards,